{"id":1706,"date":"2026-02-03T17:03:10","date_gmt":"2026-02-03T17:03:10","guid":{"rendered":"https:\/\/travelevisas.com\/?post_type=job&#038;p=1706"},"modified":"2026-02-04T21:14:29","modified_gmt":"2026-02-04T21:14:29","slug":"customer-care-specialist","status":"publish","type":"job","link":"https:\/\/travelevisas.com\/es\/careers\/customer-care-specialist\/","title":{"rendered":"Especialista en Atenci\u00f3n al Cliente"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Sobre el Puesto:<\/strong> Buscamos a un especialista dedicado para unirse a nuestro equipo de \u00c9xito del Cliente. Usted ser\u00e1 la voz principal para los viajeros que, a menudo, est\u00e1n estresados por los estrictos plazos de viaje. Este puesto requiere una alta inteligencia emocional y la capacidad de navegar r\u00e1pidamente por nuestros sistemas de datos (HubSpot y Airtable) mientras habla con los clientes por tel\u00e9fono. Necesitamos a alguien que pueda transformar a un solicitante confundido en un cliente tranquilo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Lo que realmente har\u00e1:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gestionar Llamadas en Vivo:<\/strong> Atender consultas entrantes de clientes sobre el estado de su solicitud. Debe ser capaz de calmar a viajeros ansiosos y proporcionar actualizaciones precisas al instante.<\/li>\n\n\n\n<li><strong>Mantener la Precisi\u00f3n de los Datos:<\/strong> Trabajar directamente en Airtable para rastrear las etapas de procesamiento. Ser\u00e1 responsable de mover las solicitudes de \"Revisi\u00f3n Pendiente\" a \"Listo para Env\u00edo\" sin errores.<\/li>\n\n\n\n<li><strong>Gesti\u00f3n de CRM:<\/strong> Asegurar que cada interacci\u00f3n se registre en HubSpot CRM. Actualizar\u00e1 las l\u00edneas de tiempo de los contactos, vincular\u00e1 tickets a negocios y se asegurar\u00e1 de que ninguna solicitud de cliente se pierda.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Requisitos T\u00e9cnicos:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dominio de CRM:<\/strong> Se requiere experiencia pr\u00e1ctica con HubSpot. Debe saber c\u00f3mo navegar por los registros de contactos y gestionar tickets de soporte.<\/li>\n\n\n\n<li><strong>Habilidades de Base de Datos:<\/strong> Es esencial sentirse c\u00f3modo trabajando con Airtable (espec\u00edficamente filtrando vistas y editando registros).<\/li>\n\n\n\n<li><strong>Soporte de Voz:<\/strong> Excelente nivel de ingl\u00e9s hablado con acento neutral. Debe sentirse c\u00f3modo desactivando situaciones tensas por tel\u00e9fono.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C\u00f3mo Postularse:<\/strong> Env\u00ede su curr\u00edculum por correo electr\u00f3nico a <a href=\"mailto:careers@travelevisas.com\">careers@travelevisas.com<\/a>. En el cuerpo del correo, incluya una oraci\u00f3n describiendo su funci\u00f3n favorita en HubSpot o Airtable para saber que los ha utilizado anteriormente.<\/p>","protected":false},"template":"","job_type":[6],"job_location":[19],"job_department":[20],"job_skill":[21,18,14,17,22],"class_list":["post-1706","job","type-job","status-publish","hentry","job_type-full-time","job_location-philippines","job_department-custom-support","job_skill-airtable","job_skill-chat-support","job_skill-customer-service","job_skill-email-support","job_skill-hubspot"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Careers In Travel | Customer Care Specialist<\/title>\n<meta name=\"description\" content=\"Join a team focused on helping travelers with questions and guidance related to travel documentation and trip preparation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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